Refund policy

For hygiene reasons, we do not offer exchanges or refunds for change of mind or requests for different styles or sizes. Please review your order carefully before completing your purchase.

Damages & Incorrect Items
If your item arrives damaged or if you receive the wrong product, please contact us immediately at Orders@peppyaura.com for assistance.

Return Eligibility
To qualify for a return, your item must meet the following conditions:

• It must be in its original, unused condition.

• All included tool kit items must be intact.

• The item must be returned in its original packaging.

• A receipt or proof of purchase is required.

Refunds will be processed within 14 days of receiving the returned item in its original condition. Please note that we cannot accept returns without prior approval.

For any questions or further assistance, feel free to reach out to us at Orders@peppyaura.com—we’re happy to help!